Tenant Coordination

The problem

Tenants order circuits late, their IT vendors show up without building knowledge, and their contractors treat risers and telecom rooms as free-for-all space. The result: move-in delays, angry calls to property management, and infrastructure damage from vendors who never learned the building's standards.

The risk

Connectivity problems are consistently among the top drivers of early tenant dissatisfaction, first impressions form in week one, when the internet doesn't work. Beyond satisfaction, uncoordinated tenant work is the leading source of infrastructure damage and undocumented change in multi-tenant buildings.

Understanding it

Tenant coordination connects the leasing lifecycle to the infrastructure lifecycle. The moment a lease is signed, connectivity should be on the critical path: which carriers serve the building, what pathways reach the suite, what lead times apply, and what standards the tenant's vendors must follow.

Governance makes this better for tenants, not harder. A tenant whose vendor is guided through documented pathways and standards gets a faster, cleaner install than one whose vendor spends two days discovering the building by trial and error.

Best practices

• Provide a connectivity guide to every new tenant at lease signing.
• Engage tenant IT vendors before build-out design, not during construction.
• Validate carrier orders early, entrance facilities and pathway capacity drive lead times.
• Hold tenant vendors to the same access and documentation standards as carriers.
• Capture tenant infrastructure in building documentation at move-in and move-out.

How GDS delivers it

• New tenant connectivity onboarding and carrier option guidance
• Move-in coordination between tenant, carriers, and building
• Tenant vendor orientation on building standards
• Build-out infrastructure review and pathway assignment
• Move-out decommissioning and cable removal enforcement

Common questions